PRIVACY POLICY

Last modified: September 1th, 2025

 
At Roidsmann, we strongly believe in an internet where privacy is the default. Roidsmann’s Privacy Policy describes how Roidsmann collects, uses, and deletes your data. In addition to this Privacy Policy, we provide data and privacy information specific to our products that use your personal data. By using the Roidsmann.to website and making use of a Roidsmann Account, you understand that your data in relation with your use of our Services is processed according to the following Privacy Policy and its product-specific privacy policies (together, the "Privacy Policy"). Privacy Policy is to be read and understood as being a complement to our Terms of Service.

1. LEGAL FRAMEWORK
The Service are operated by Roidsmann AG (the “Company”, “We”), domiciled at Köhlstraße 45-43, 50827 Köln, Germany. It is therefore governed by the laws and regulations of Germany. We are also GDPR compliant.

2. DATA ROIDSMANN COLLECTS FROM YOU, AND HOW WE USE IT
Our overriding policy is to collect as little user information (personal data included) as possible to ensure a private user experience when using the Service. Data collection is limited to the following:

2.1 Visiting Roidsmann.to website: We employ a local installation of analytics tools. Analytics are anonymized whenever possible and stored locally (and not on the cloud). IP addresses are not retained and stored for such analytics.

2.2 Account creation: you can either create a Roidsmann account with your private or specially secured Mail address.

Creating a Roidsmann account will give you access to all our Services. It is not necessary to provide personal information in order to create an Account. You can provide an external email address for notification or password recovery purposes. Should you choose to provide it, we associate this email address with your Account (for password recovery or notification purposes). Such data will only be used to contact you with important notifications about the Services, to send you information related to your orders or bonus system, to verify your account or to send you password recovery links. We may also inform you about new Roidsmann products in which you might have an interest or about replenishing the stock if you want. The legal basis for processing is consent.

In order to pursue our legitimate interest of preventing the creation of accounts by spam bots or human spammers, we use a variety of human verification methods. Verification may also be requested for some sensitive operations besides account creation in order to protect against brute-force attacks. You may be asked to verify using either Google Captcha or email. IP addresses, email addresses, and phone numbers provided are saved temporarily in order to send you a verification code and for anti-spam purposes. The period of temporary data retention is determined by our legitimate interests of protecting the service from spam, and also by any applicable Germany legal requirements we must comply with. If this data is saved permanently, it is always saved as a cryptographic hash, which ensures that the raw values cannot be deciphered by us.

2.3 Referral program: Roidsmann has a referral program that is open to Roidsmann users, publications, non-profit organizations, etc. If you are coming to Roidsmann via such a referral program, your subscription may be attributed to the referrer. Some referrals are managed internally by Roidsmann while others may rely upon third-party platforms used by the referrers, and if you are coming to Roidsmann via a referrer, our site may communicate with such referrer platforms for the purposes of crediting referrers.

2.4 Account activity: We may use the data mentioned above and below to detect abusive and fraudulent use of our services, and take appropriate measures. The legal basis of this processing is our legitimate interest to protect our service against non-compliant or fraudulent activities.

2.5 IP logging: By default, we do not keep permanent IP logs in relation with your Account. However, IP logs may be kept temporarily to combat abuse and fraud, and your IP address may be retained permanently if you are engaged in activities that breach our Terms of Service (e.g. spamming, DDoS attacks against our infrastructure, brute force attacks). The legal basis of this processing is our legitimate interest to protect our service against non-compliant or fraudulent activities. The authentication logs feature records login attempts to your Account and does not track product-specific activity, such as VPN activity.

2.6 Communicating with Roidsmann: Your communications with us, such as support requests, problem reports, or any requests about product may be saved by our staff. The information you provide when you contact our support team is processed for analytics purposes (such as to get information about order), but we do not do any targeted advertising or any profiling.

2.7 Communicating with Roidsmann's Sales team: if you are a Wholesale customer or a business prospect and are contacting our Sales team via the dedicated forms to inform us of your interest in our products or other resources, the data you provide is used solely for the purpose of processing your request and contacting you for that specific purpose. The legal basis for this processing activity is your consent, which can be withdrawn at any times.

2.8 Communications from Roidsmann: We mainly use your email address for account-related questions, your order information support, and account recovery. By signing up to Roidsmann, you agree to receive communications from us, which may include promotional emails. You can stop receiving emails from us by following the unsubscribe instructions included in every email we send.

2.9 Payment information:  We rely on third parties to process Bank wire and Crypto transactions and must therefore share payment information with them. We do not retain your Bank account details. Different Crypto payments are accepted. We may use your account data for payment-related matters, including but not limited to sending you emails, invoices, receipts, notices of delinquency, and alerts to update payment information. The legal basis of these processing activities is the necessity to the execution of the contract to provide the Services. In order to respect the principle of data minimization, we reserve our right to remove payment information from our systems that is no longer valid, without notice.

2.10 Social media: We are active on AS forums and AS rating agencies. Any information, communication, or material you submit to us via forum platforms is done at your own risk without any guarantee of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

2.11 Links to other websites and embedded content: Our website may contain links to other websites of interest. However, we are not responsible for the content of any website that we link to, and external sites are governed by their own Terms of Service and privacy policies.

3. DATA PROCESSORS
To provide the Services, we rely on different data processors, which process different categories of data. Processors never store data outside of the scope of their specific purpose. Notably, they do not store data in relation with the general day-to-day use of your Account and Services, which is exclusively processed by the Company.

4. DATA DISCLOSURE
We do not disclose the limited user data we possess. Roidsmann’s general policy is to challenge requests whenever possible and where there are doubts as to the validity of the request or if there is a public interest in doing so. In any situations, we will not comply with the request.

5. YOUR PRIVACY RIGHTS AT ROIDSMANN
Through your Account interface, you can directly access, edit or delete, your personal data. If your Account has been suspended for a breach of our Terms of Service, and you would like to exercise the rights related to your personal data, you can make a request to our support team. In case of violation of your rights, you have the right to send a complaint to store owner Henry Roidsmann.

6. MODIFICATIONS TO PRIVACY POLICY 
Within the limits of applicable law, the Company reserves the right to review and change this Privacy Policy at any time. As long as you are using the Services, you are responsible for regularly reviewing this Privacy Policy. Continued use of the Services after such changes are performed shall constitute your consent to it

In case of discrepancy between the English version of these Terms and any translated version, the English version shall prevail.